The National Medical Commission (NMC) has issued a notice to strengthen grievance redressal mechanisms for medical students across India. It comes with a three-tier structure and the launch of an official web portal to quickly resolve complaints related to academics, fees, harassment, and more.
3-Level Grievance Redressal Mechanism: Why Needed?
Medical students, parents, and stakeholders have raised several concerns:
- Excessive or hidden fees
- Delayed or unpaid stipends
- Ragging and harassment
- Issues during internship
- Faculty behaviour, curriculum gaps, and absenteeism in teaching
- Safety, health, and disciplinary matters
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3-Level Grievance Redressal System Structure
College / Institute Level
Each medical college must form a Grievance Redressal Committee (GRC) led by senior officials. Most complaints should be resolved at this stage.
University Level
If unresolved at the college, the complaint can be escalated to the associated university’s GRC.
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Further escalation can be filed with the state-level Directorates of Medical Education (DME) or Health Education departments.
It is suggested to form Grievance Redressal Committees at the above 3 levels, consisting of senior-level functionaries.
National-Level Mechanism & Online Portal
If a grievance remains unresolved even at the state level, students can now register it directly with the NMC through a newly launched online portal. This ensures complaints reach the national level and are addressed promptly.
Transparency & Record-Keeping
The advisory also mandates:
- Publishing details of all three GRCs on college, university, and state websites
- Displaying the online grievance portal link prominently
- Maintaining logs of grievances filed and their resolutions
Timely Resolution & Accountability
NMC stressed that all stakeholders, including colleges, universities, and state authorities, must address grievances promptly. They aim to resolve issues at the level where they first arise, minimising escalation.
By establishing a clear three-tier framework and providing digital access, the NMC aims to make student grievance redressal more efficient, transparent, and accessible. This move is expected to improve the medical education environment, ensuring students’ concerns are heard and resolved at every level.
